Careers

This is a full-time position at our Roseville, CA office (near Sacramento).

We’re looking for an experienced Search Engine Marketing (SEM) Manager to join the Closed Loop team.

What you’ll be doing:

• Managing multiple client SEM accounts including the planning, launching and optimization of each account
• Interacting directly with clients, managing the relationship & client expectations via clear, concise communication
• Monitoring progress of ongoing campaigns
• Compiling data and producing client reports
• Participating in client meetings (typically conference calls)
• Researching and keeping abreast of trends in SEM and online marketing
• Working really hard but laughing a lot, too

You’ll have most of the following:

• 3+ years experience managing search engine marketing campaigns to specific ROI goals
• Hands on experience with major paid search platforms (e.g. Google AdWords)
• The ability to manage ALL facets of SEM campaigns and client relationships, including:
  • Keyword development and refinement
  • Text ad copywriting
  • A/B test execution (both of ad copy and landing pages)
  • Bid management (experience with hands-on, manual bidding; not just bid automation)
  • Campaign setting optimization
  • Reporting and analysis
  • Client meetings and relationship management on a weekly, monthly, and quarterly basis
• A high level of accountability and personal responsibility
• Amazing project management and communication skills
• A zest for managing highly complex SEM projects for multiple clients
• Incredible data analysis skills
• Skill in using web analytic tools (Google Analytics, Omniture, etc.)
• Ability to travel to client sites and/or conferences on occasion
• High proficiency in MS Word, Excel, and PowerPoint
• Native-level fluency in English

The following will sweeten the deal:

• Google AdWords certified
• Agency and / or freelance experience
• Extensive SEM experience
• Online media buying experience
• Usability background
• Landing page optimization skills
• Graphic design skills
• Experience coding HTML/CSS/JavaScript

We are looking for a strong communicator and most importantly, someone obsessed with learning, solving new challenges, and delivering meaningful results to clients.

Closed Loop is looking for a Project Manager / Communication Strategist to join our Client Strategy team. This position requires outstanding project management expertise, superior attention to detail, a fanatical (but healthy) love of organization, and masterful communication skills (both online and off). This is a full-time position at our Roseville, CA location. No telecommuting.

Important note: below are lists of “what you’ll do” and “what this position requires” – aspects of a job posting that are fundamentally important. What you’ll also see is a category that’s not often in job postings: the “type” of person we’re looking for. Closed Loop’s success is as much about our skills and experience as it is about our people. In fact, it’s our people that make ALL the difference.

And head’s up – we won’t look at your resume unless you include a customized cover letter, too. In fact, we highly encourage you to write a cover letter that specifically addresses some (or all) of the bullet points below. The type of person we’re looking for is the type of person who’d write that letter.

We look forward to hearing from you!

What you’ll do:

• Support the VP of Client Strategy – and help her stay on top of things
• Capture action items and project milestones during meetings
• Help manage client communication, project organization, timelines, etc.
• Actively contribute to the successful execution of key client projects
• Anticipate project needs and solve for them proactively, e.g. “see around corners”
• Actively participate in – and frequently lead – client conference calls and presentations
• Collaborate directly with Closed Loop’s UX team to ensure creation and delivery of effective designs
• Identify and suggest ways to improve efficiencies, e.g. help us “work smarter”

Strong candidates must have expertise in these areas:

• Web project management experience (agency experience a plus)
• Proven track record in providing excellent client service and building lasting client relationships
• Superior attention to detail and amazing organizational skills
• Masterful communication skills (both online and off)
• Comfort working in a collaborative, open team environment (e.g. lots of impromptu brainstorming and white boards)
• A Bachelor’s degree or higher in a discipline emphasizing communication skills, business savvy and/or organizational know-how

Experience with the following would sweeten the deal:

• UX or user research
• Collaborating directly with designers and/or developers
• HTML basics or other web technologies
• Web analytics
• Conversion optimization
• High tech companies – startups, Internet/software companies
• Agile development

At the end of the day, we’re looking for someone who:

• Lives and breathes organization and communication
• Isn’t shy about interacting with a wide variety of people – both on calls and in person
• Has a professional and genuinely sincere email style
• Can adjust “on the fly” and adapt based on new information
• Understands the importance of context
• Appreciates the smallest details, but keeps an eye on the bigger picture
• Knows how to translate complex ideas to the uninitiated
• Is motivated by a desire to help
• Knows when to talk – and when to listen
• Pays great attention to detail but doesn’t fixate on perfection
• Is calm and cool when things are crazy, but can handle slower times as well
• Thinks incessantly about ways to make things better, more effective, more efficient
• Is comfortable in both introverted and extroverted environments
• Is excited when managing multiple projects with varied deliverables and timelines
• Doesn’t stop when the “list of things to do” is complete – thinks about what’s NOT on the list that should be
• Is interested in the online space – and not just online marketing
• Has an intense desire to deliver above and beyond expectations
• Has a deep sense of integrity and responsibility

If you just said: “Wow. That’s me,” then we really, really want to talk to you. (And seriously – include the cover letter or we won’t look.)

We’re looking for an Online Marketing Specialist to improve lead-generation and sales conversion rates on clients’ landing pages through end-to-end management of the conversion optimization process. This is a client-facing position that requires strategic thinking, client support skills, and excellent oral and written communication skills.

This is a full-time position at our Roseville, CA location. No telecommuting.

What you’ll do:

• Actively manage client accounts, e.g. client communication, project organization, timelines, etc.
• Have full ownership and accountability for successful execution of key client projects
• Create optimization strategies using both qualitative and quantitative sources
• Conduct internal planning meetings and lead the development of A/B & multivariate testing roadmaps that will lift conversion rates
• Analyze results and identify successes, failures, and trends, and effectively communicate these findings to clients
• Lead weekly client progress meetings during which you will report results, make recommendations, and assist clients in understanding the chosen strategies and what available information was used to aid in strategic decisions
• Create high-quality, comprehensive client deliverables such as project strategy decks, creative briefs, and weekly/monthly reports
• Identify and suggest ways to improve efficiencies, e.g. help us “work smarter”

This position requires:

• A minimum of 2 years of online marketing, conversion optimization and/or web project management (agency experience a plus)
• Mastery in managing multiple projects with rapidly changing variables and eager to take end-to-end ownership with little supervision
• Superior attention to detail and fanatic organizational skills
• Exceptional oral and written communication skills with strong presentation and report writing skills
• Proactive and self-motivated to seek answers, generate ideas and develop new skills
• Internalized knowledge of online marketing concepts & the role that usability and user experience plays in achieving online business goals
• Advanced Excel and PowerPoint skills, Mac OS proficiency

Expertise in any of these areas would sweeten the deal:

• Conversion optimization testing tools such as LiveBall, Google Website Optimizer, Visual Website Optimizer, SiteSpect, Test & Target, Optimizely, Unbounce
• Web analytics such as Google Analytics, Adobe Omniture or WebTrends
• Website development/design
• UX or user research
• Copywriting skills, particularly the ability to write compelling value propositions
• Adobe Creative Suite; Dreamweaver, Fireworks, Photoshop, Flash.
• Agile workflows