Research & Testing Discover. Validate. Improve.

With clear, actionable insights, the sky’s the limit

Our UX Research and Testing services allow you to better understand your audience and validate the products and services you’re building for them.

What we do

Learn from your customers


Discover the attitudes, reactions, and expectations of your target audience with rigorous quantitative surveys.

Focus Groups and 1:1 Interviews

Be inspired by the experiences, needs, and ideas of your target audience.

Diary Studies

Uncover new opportunities by following the arc of your customers’ real-world experiences across days, weeks, or months.

Field Research

Gain deep strategic insights from seeing how customers interact with your product or service while in their everyday environments.

Test your content, product or service

Expert Review

Quickly validate online and cross-platform products and services against best-practice guidelines.

IA testing

Develop a clear content strategy by testing structural and labeling options.

Usability Testing

Have real users test your products or services. We provide qualitative and quantitative testing for formative, investigative and summative studies.

Eye Tracking

Learn what elements in a design, interface, or advertisement, attract user attention.

Learn from your competitors

Competitive Review

Evaluate competitors against best practice guidelines alongside your own product or service, to gain insight into opportunities.

Competitive IA Testing

Test competitors’ navigation structure and labeling as input for your own content and navigation strategy.

Competitive Usability Testing

Benchmark your product against competitors in usability tests, to uncover specific opportunities for improvement.

Online Secret Shopper

Document how competitors’ online and cross-platform products look and function.


  • Expert research or test plan development
  • A senior team with deep expertise
  • An efficient, smoothly run project
  • Rigorous methodology
  • Reliable findings
  • Actionable, insightful recommendations
  • A report that fits the needs of your stakeholders – typically a PowerPoint deck delivered in a live readout; but we’ve also created short movies and converted entire rooms into research display centers, so teams can peruse findings at their own speed.

Ready for better business results?