Our clients have told us that working with Closed Loop is different than working with most agencies. That makes us feel good, because creating exceptional experiences is the real goal behind everything we do. And we believe that your experience with us should be just as exceptional as the experiences we help you build for your customers.
It all starts with transparency and collaboration. Want to know how we’re spending our time? You’ll never have to ask. Want to see where we are in the creative process? You’ll always know. Want to be included in the brainstorming sessions? We wouldn’t have it any other way. Why? Because we’ve found a better way to work together. It starts with ensuring that everyone, client and agency, is part of the solution design process for all of our service lines. If you’re interested in learning more about how we do it, here’s an article we wrote about it.
This approach seemed revolutionary and risky when we first tried it. But it actually worked better than we could have expected. So we left the old agency-client paradigm behind and built something new. Since making this shift years ago, we’ve been able to boast:
- Very low client turnover
- Extremely high client tenure
- Most of our work comes from referrals and repeat business
Those are all signs of happy clients. And nothing makes clients happier than exceeding expectations and driving great results. Collaboration is a beautiful thing.