Our clients have told us that working with Closed Loop is different than working with most agencies. That makes us feel good, because creating exceptional experiences is the real goal behind everything we do. And we believe that your experience with us should be just as exceptional as the experiences we help you build for your customers.
It all starts with transparency and collaboration. Want to know how we’re spending our time? You’ll never have to ask. Want to see where we are in the campaign optimization process? You’ll always know. Want to be included in creative brainstorming sessions? We wouldn’t have it any other way. Why? Because we’ve found a better way to work together. It starts with ensuring that everyone, client and agency, is part of the solution design process for everything we do.
Since making this shift years ago, we’ve been able to boast:
- Extremely high client satisfaction rates, which leads to
- Very high client retention rates, which leads to
- Clients who stay with us for MANY years, which leads to
- New business that primarily comes from referrals and repeat business
Those are all signs of happy clients. And nothing makes clients happier than exceeding expectations and driving great results. Collaboration is a beautiful thing.